21. Era Two - The Gurus - Walter A. Shewhart Industrial Engineering and Quality Assurance, Quality Control Related Site, North Carolina History, General History, Humanities, Safety and many other http://www.geocities.com/dfloyd2292/shewhart.html

Era Two - The Gurus - Walter A. Shewhart Walter A. Shewhart could be considered the "Father of Quality." This title is most often associated with W. Edwards Deming, but Deming learned "at the feet" of Shewhart. Shewhart laid the first seed of the quality movement with his book "Economic Control of Quality of Manufactured Product." This book introduced the concept of Statistical Process Control. SPC has become the cornerstone for process control in industry. As influential as SPC is, this is not the only contribution made by Shewhart. He planted ideas in the head of Deming that were later turned into the management concepts that Deming took to Japan and finally brought home in the 1980's. One of these ideas was the concept of Profound Knowledge, an idea discussed later in the section on Deming. An idea that is commonly credited to Deming, but in actuality belongs to Shewhart is the PDCA (or PDSA) cycle of management. This is the Plan-Do-Check (or Study)-Act cycle that should be used for all management projects. Plan what you want to do, do it, study the results, make corrections, and then plan for the improvements (starting the cycle again). Return to Sending Page The Guru Page Quick Links To Duane's Major Pages Home Professional Humanities Books Email me at: dfloyd1009@cs.com

22. WALTER SHEWHART - PADRE DEL CONTROL ESTADISTICO DE LA CALIDAD Translate this page walter A. shewhart. EL PADRE DEL CONTROL DE CALIDAD MODERNO walter shewhart es el creador de los famosos Cuadros de Control, paso inicial hacia lo que http://www.geocities.com/WallStreet/Exchange/9158/shewhart.htm

ADMINISTRACION MODERNA Walter A. Shewhart EL PADRE DEL CONTROL DE CALIDAD MODERNO PAGINAPRINCIPAL INDICE TEMATICO INDICE ALFABETICO LINKS W alter Shewhart es el creador de los famosos Cuadros de Control, paso inicial hacia lo que el denominó la formulación de una base científica para asegurar el control económico, plasmada en su obra "Economic Control of Quality of Manufactured Products" (Control Económico de la Calidad de Productos Manufacturados), publicado en 1931. Shewhart se graduó en la Universidad de Illinois con los títulos de bachiller y master, y recibió el Doctorado en Física en la Universidad de California en Berkeley en 1917. Su carrera profesional la realizó como ingeniero en Western Electrics de 1918 a 1924, y en los laboratorios Bell Telephone como miembro del staff técnico de 1925 a 1956 cuando se retiró. Fue catedrático en control de calidad y estadísticas aplicadas en la Universidad de Londres, en el Instituto tecnologico Stevens, el Colegio de Graduados del Departamento de Agricultura de los EEUU, y en la India.Además de miembro del Comité Visitante del Departamento de Relaciones Sociales de Harvard, profesor honorario en Rutgers y miembro del comité consultivo de Princeton en el departamento de matemáticas. Como consultor sirvió al Departamento de Guerra de los EEUU, a la ONU, y el gobierno de la India. Era miembro activo del Consejo Nacional de Investigación y del Instituto Internacional de Estadísticas. Miembro Honorario de la Sociedad Real de Estadística de Inglaterra y de la Asociación de Estadísticas de la India. Miembro y oficial de del Instituto de Estadísticas Matemáticas, la Asociación Americana para el Avance de la Ciencia, y la Asociación Americana de Estadística; y miembro de la Sociedad de Econometría, el Instituto Internacional de Estadística y la Academia de Ciencias de Nueva York. Y fue el primer presidente de la

23. Further Reading shewhart, walter A. (1939). Statistical Method from the Viewpoint of shewhart, walter A. (1931). Economic Control of Quality of Manufactured Product. http://web.utk.edu/~wparr/566references.html

Further Reading This page offers a list of books and articles for further reading. The structure is: 1) A short list of books and papers with which you should be familiar even if you don't go beyond the statistical depth of Stat 566 in your study of statistical methods for process improvment 2) A list of books and papers of interest to those who intend to go into much more statistical depth, some categorization 3) References relating to the life, work and thought of W. Edwards Deming (which didn't fall into one of the two lists above) 4) Other references which I haven't sorted into one of the previous categories (yet) The short list: Wheeler, Donald J. (1993). Understanding Variation: The Key to Managing Chaos. SPC Press, Inc. Knoxville, Tennessee. 423-584-5005. This is a superb book, targeted at the manager who wants to know how variation and its understanding relate to him/her and their work. It focuses on the type of data which will make sense to a manager at, for instance, the plant manager level and shows eloquently the benefits of a statistical point of view. My recommendation: Buy this book, and give a copy to those to whom you report. Leitnaker, Mary G., Sanders, Richard D., and Hild, Cheryl (1996). The Power of Statistical Thinking. Addison-Wesley, Inc. Reading, Massachusetts.

24. Deming Event Calendar: Two Day Focus On The Work Of Walter A. Shewhart Two Day Focus on the Work of walter A. shewhart will sponsor a twoday focus on the works of walter A. shewhart in New York City on June 10-11, 2002. http://www.deming.org/calendar/shewhart061002.html

Two Day Focus on the Work of Walter A. Shewhart Home Events Calendar Home Institute Info ... Civic Resource Group

25. Deming The Man: Articles: The Three Careers Of W. Edwards Deming Deming was introduced to walter shewhart of the Bell Telephone Laboratories by Kunsman, who was vicepresident of the Fixed Nitrogen Research Laboratory. http://www.deming.org/theman/articles/articles_threecareers01.html

Articles: The Three Careers of W. Edwards Deming July 16, 1995 Siam News The Three Careers of W. Edwards Deming By Michael J. Tortorella W. Edwards Deming, the modest but outspoken man who died of cancer on December 20, 1993, was one of the world's best-known advocates for quality. He bestrode the management consulting world with a deep conviction that the solutions to our problems would be simple it we would only turn from the comfortable but ineffective attitudes of the past and embrace the concept of minimization of variation (along with all its very unfamiliar ramifications). Deming was born 0ctober 14, 1900, in Sioux Falls, Iowa, and grew up in Powell, Wyoming. Much has been made of the influence of his frontier upbringing on his beliefs in the importance of people, the value of cooperation, and the deadliness of waste. Whatever their source, there is no doubt that these values shaped his life and work and caused him to be the bearer of a message that many of the world's religious leaders, philosophers, and advocates of positive thinking would find familiar. Do your best, continually seek to improve that best, look out for the people you are responsible for, and recognize that everyone is in this together.

26. Walter A. Shewhart -- Facts, Info, And Encyclopedia Article walter Andrew shewhart (March 18, 1891 March 11, 1967) was a (A Bayart, D. (2001) walter Andrew shewhart, Statisticians of the Centuries (ed. http://www.absoluteastronomy.com/encyclopedia/w/wa/walter_a._shewhart.htm

Walter A. Shewhart [Categories: Business theorists, Statisticians, Engineers, 1967 deaths, 1891 births] Walter Andrew Shewhart (March 18, 1891 - March 11, 1967) was a (A scientist trained in physics) physicist (A person who uses scientific knowledge to solve practical problems) engineer and (Someone versed in the collection and interpretation of numerical data (especially someone who uses statistics to calculate insurance premiums)) statistician , sometimes known as the father of statistical quality control (Click link for more info and facts about W. Edwards Deming) W. Edwards Deming said of him: As a statistician, he was, like so many of the rest of us, self-taught, on a good background of physics and mathematics. Early life and education Born (Click link for more info and facts about New Canton, Illinois) New Canton, Illinois to Anton and Esta Barney Shewhart, he attended the (Click link for more info and facts about University of Illinois) University of Illinois before being awarded his doctorate in (The science of matter and energy and their interactions) physics from the (Click link for more info and facts about University of California, Berkeley)

27. Western Electric -- Facts, Info, And Encyclopedia Article (Click link for more info and facts about walter A. shewhart) walter A. shewhart developed the (Click link for more info and facts about control chart) http://www.absoluteastronomy.com/encyclopedia/w/we/western_electric.htm

Western Electric [Categories: Defunct companies] Western Electric (sometimes abbreviated WECo ) was a (North American republic containing 50 states - 48 conterminous states in North America plus Alaska in northwest North America and the Hawaiian Islands in the Pacific Ocean; achieved independence in 1776) US (The branch of engineering science that studies the uses of electricity and the equipment for power generation and distribution and the control of machines and communication) electrical engineering company, the manufacturing arm of the (Click link for more info and facts about Bell Telephone Company) Bell Telephone Company from 1881 to 1984 . It was the scene of a number of technological innovations and also some seminal developments in industrial management. In 1856, George Shawk, purchased an (The branch of engineering science that studies the uses of electricity and the equipment for power generation and distribution and the control of machines and communication) electrical engineering business in (Click link for more info and facts about Cleveland, Ohio)

28. Shewhart Control Charts For Healthcare shewhart, walter A. Economic Control of Quality of Manufactured Product. Princeton, NJ Van Nostrand Reinhold Co., 1931. (Republished in 1981 by the http://www.statit.com/support/quality_practice_tips/shewhartcontrolchartsforhc.h

29. Curious Cat Management Improvement Bookstore - W. Edwards Deming Shelf shewhart, walter. Statistical Method from the Viewpoint of Quality Control. Graduate School of the Department of Agriculture, 1939. http://curiouscat.com/management/deming.cfm

curiouscat.com Management Improvement Books Authors > W. Edwards Deming Books relating to the Deming Philosophy - also see books by Deming We suggest starting out with these: The New Economics for Industry, Government, and Education by W. Edwards Deming Fourth Generation Management by Brian Joiner Scholtes, Peter R. The Leader's Handbook : Making Things Happen, Getting Things Done, 1998. details or to learn about Dr. Deming, himself, The World of W. Edwards Deming , by his long time assistant Cecelia Kilian. Deming, W. Edwards. The New Economics for Industry, Government, and Education MIT/CAES Deming, W. Edwards. Out of the Crisis MIT/CAES Deming, W. Edwards. Quality, Productivity, and Competitive Position . 1982, MIT/CAES. Delayed shipping. Deming, W. Edwards. Some Theory of Sampling Deming, W. Edwards. Statistical Adjustment of Data Deming, W. Edwards. Sample Design in Business Research (Applied Statistics), 1960, 1990. Deming, W. Edwards. On Errors in Surveys (Reprint Series in Social Sciences), 1993. Books Search New Updates ... We will notify you by email of new books and other management improvement news.

30. Curious Cat Deming Connections By John Hunter - Dr. W. Edwards Deming walter Andrew shewhart (March 18, 1891 March 11, 1967) was a physicist, engineer and statistician, sometimes known as the father of statistical quality http://curiouscat.com/guides/shewhartbio.cfm

curiouscat.com John Hunter Alumni Investing ... Lodging Curious Cat Management Improvement Connections Our Site Management Improvement Library Management Glossary Books ... Conferences Seminars Topical Portals Six Sigma Deming Statistics Public Sector ... Community Quality Biographies George Box W. Edwards Deming Walter A. Shewhart Links Deming Six Sigma Design of Experiments Health Care ... Baldrige Glossary Brainstorming CAPDo Cause and Effect Diagram Check List ... Always Think Big Jim McIngvale, Gallery Furiture More curiouscat.com Alumni Connections Code ... Leaders > Shewart Walter A. Shewhart Biography Bios: W. Edwards Deming George Box Sir Ronald A. Fisher Bill Hunter Walter Andrew Shewhart (March 18, 1891 - March 11, 1967) was a physicist, engineer and statistician, sometimes known as the father of statistical quality control W. Edwards Deming said of him: As a statistician, he was, like so many of the rest of us, self-taught, on a good background of physics and mathematics. Contents 1 Early life and education 2 Work on industrial quality 3 Later work 4 Influence ... 8 Bibliography Early life and education Born New Canton, Illinois to Anton and Esta Barney Shewhart, he attended the University of Illinois before being awarded his doctorate in physics from the University of California, Berkeley in 1917.

31. RCS, Inc. walter shewhart published the Bell System Technical Journal in 1956 after In appreciation of walter shewhart’s work and developments, the shewhart Medal http://www.4rcs.com/shewhart.html

About RCS Value Added Services Community Give- ... Online Payment Sign up for the RCS Register Newsletter It's FREE! Walter A. Shewhart -Walter A. Shewhart BACK TO QUALITY CORNER For pricing information or quotes, please contact our Client Assurance Department toll-free at: Our Client Assurance representatives are available between the hours of 9 AM and 5 PM EST. 950 Taylor Station Road, Suite M Gahanna, Ohio 43230 FAX (614) 552-8534 Email RCS

32. Articles Less was said about the Bell Labs physicist, walter shewhart, shewhart, walter A. Statistical Methods from the Viewpoint of Quality Control. http://www.danielsloan.com/articles.html

IDEA Cycle Articles During the 1970s and 1980s an ageless improvement cycle made headlines under the banner, quality improvement. Little was said about the thinker who invented it 2500 years ago. Less was said about the Bell Labs physicist, Walter Shewhart, whose 1932 text - Economic Control of Quality of Manufactured Product - rejuvenated the idea of quality. In 1924 Shewhart invented the control chart that updated Aristotle's originial improvement cycle. Our Six Sigma productivity model is deeply rooted in doing more of what works. What works is the systematic application of science to all business processes: finance, operations, suppliers, quality, marketing, sales, research, and executive decisions. Quality science history works with leading edge computing applications to produce bottom line, financial performance results. Multi-million dollar cost reductions and net revenue increases are routine when top level leaders enthusiastically champion the use of Six Sigma improvement tools. Linking Six Sigma skills to incentive compensation and promotion criteria are key implementation strategies. Over the past decade, our success stories have been published by the American Society for Quality's Quality Press and McGraw Hill. Client endorsements from around the world validate these claims.

33. ASQ: About: Walter A. Shewhart “shewhart simulated theoretical models by marking numbers on three different sets of metalrimmed tags http://www.asq.org/about-asq/who-we-are/bio_shewhart.html

Basic Concepts Quality Tools Organization-Wide Approaches People Create Quality ... Releases Who We Are Overview History Code of Ethics Leadership ... Employment Opportunities Walter A. Shewhart Father of statistical quality control T Shewhart was concerned that statistical theory serve the needs of industry. He exhibited the restlessness of one looking for a better way. A man of science who patiently developed and tested his ideas and the ideas of others, he was an astute observer of developments in the world of science and technology. While the literature of the day discussed the stochastic nature of both biological and technical systems, and spoke of the possibility of applying statistical methodology to these systems, Shewhart actually showed how it was to be done; in that respect, the field of quality control can claim a genuine pioneer in Shewhart. His monumental work, Economic Control of Quality of Manufactured Product, published in 1931, is regarded as a complete and thorough exposition of the basic principles of quality control. Mathematical Statistics Series published by John Wiley and Sons.

34. ASQ: Six Sigma: Six Sigma Forum shewhart cycle See plando-check-act cycle. shewhart, walter A. (deceased) Referred to as the father of statistical quality control because he brought http://www.asq.org/sixsigma/terms/s.html

Join Change Membership Search Browse Home About Announcements Beginner ... Executive Tools Discussion Boards Calendar Look Up Terms Submit an Article Members Only Find a Member Forum Library Career Services My Account Update Your Profile Change Membership Volunteer Opportunities A ... R S T U V W ... Z S Sample: In acceptance sampling, one or more units of product (or a quantity of material) drawn from a lot for purposes of inspection to reach a decision regarding acceptance of the lot. Sample size: [n] The number of units in a sample. Sample standard deviation chart (S chart): A control chart in which the subgroup standard deviation, s, is used to evaluate the stability of the variability within a process. Sampling at random: As commonly used in acceptance sampling theory, the process of selecting sample units so all units under consideration have the same probability of being selected. Note: Actually, equal probabilities are not necessary for random samplingwhat is necessary is that the probability of selection be ascertainable. However, the stated properties of published sampling tables are based on the assumption of random sampling with equal probabilities. An acceptable method of random selection with equal probabilities is the use of a table of random numbers in a standard manner.

35. Shewhart Cycle Definition Named for walter shewhart who discussed the concept in his 1939 book, Statistical Method From the Viewpoint of Quality Control , http://management.about.com/cs/operations/g/shewhart.htm

var zLb=0; zJs=10 zJs=11 zJs=12 zJs=13 zc(5,'jsc',zJs,9999999,'') About Business Management Business ... Help zau(256,140,140,'el','http://z.about.com/0/ip/417/C.htm','');w(xb+xb+' ');zau(256,140,140,'von','http://z.about.com/0/ip/496/6.htm','');w(xb+xb); FREE Newsletter Sign Up Now for the Management newsletter! See Online Courses Search Management Stay up to date! Email to a friend Print this page Most Popular Key Performance Indicators ... Key Performance Indicators Benchmarking Team Building ... Pareto's Principle, 80-20 Rule What's Hot Vision, Strategy, and Tactics Crisis Planning Professional Management vs. Entrepreneurial Management Practice what you preach ... Make a difference Glossary From F. John Reh Your Guide to Management FREE Newsletter. Sign Up Now! Definition: Named for Walter Shewhart who discussed the concept in his 1939 book, "Statistical Method From the Viewpoint of Quality Control", it is the continuous improvement cycle of Plan, Do, Check, Act. Also Known As: Deming Cycle, PDCA Examples: We have reduced our error rate since we implemented the Shewhart cycle in manufacturing. zau(256,420,100,'ri','http://z.about.com/5/o/c.htm?gs='+gs,'')

36. The Deming Cycle Note The PDCA cycle was in fact originally developed by walter A, shewhart, So sometimes this is referred to as the shewhart Cycle . http://www.balancedscorecard.org/bkgd/pdca.html

The Deming Cycle © Paul Arveson 1998 W. Edwards Deming in the 1950's proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers can identify and change the parts of the process that need improvements. As a teacher, Deming created a (rather oversimplified) diagram to illustrate this continuous process, commonly known as the PDCA cycle for Plan, Do, Check, Act*: PLAN : Design or revise business process components to improve results DO : Implement the plan and measure its performance CHECK : Assess the measurements and report the results to decision makers ACT : Decide on changes needed to improve the process Deming's PDCA cycle can be illustrated as follows: Deming's focus was on industrial production processes, and the level of improvements he sought were on the level of production. In the modern post-industrial company, these kinds of improvements are still needed but the real performance drivers often occur on the level of business strategy. Strategic deployment is another process, but it has relatively longer-term variations because large companies cannot change as rapidly as small business units. Still, strategic initiatives can and should be placed in a feedback loop, complete with measurements and planning linked in a PDCA cycle. To illustrate the relationship of business unit processes to strategic processes, we may construct two nested PDCA cycles:

37. RUN CHARTS/TIME PLOT/TREND CHART from control charts, which were initially designed by walter shewhart. walter shewhart was a statistician at Bell Telephone Laboratories in New York. http://deming.eng.clemson.edu/pub/tutorials/qctools/runm.htm

RUN CHARTS/TIME PLOT/TREND CHART TUTORIAL OUTLINE To access the information that you are interested in, select the topic from the Tutorial outline. At the end of each section is hypertext to enable a user to jump to any section of the tutorial, or if they wish, they can continue on to the next section by scrolling down. OVERVIEW INSTRUCTIONS RUN CHART EXAMPLE SOFTWARE AVAILABLE ... SOURCES AND RELATED TOPICS OVERVIEW PURPOSE In-depth view into Run Chartsa quality improvement technique; how Run charts are used to monitor processes; how using Run charts can lead to improved process quality USAGE Run charts are used to analyze processes according to time or order. Run charts are useful in discovering patterns that occur over time. KEY TERMS Trends: Trends are patterns or shifts according to time. An upward trend, for instance, would contain a section of data points that increased as time passed. Population: A population is the entire data set of the process. If a process produces one thousand parts a day, the population would be the one thousand items. Sample: A sample is a subgroup or small portion of the population that is examined when the entire population can not be evaluated. For instance, if the process does produce one thousand items a day, the sample size could be perhaps three hundred.

38. Deming As Pragmatist - Research Paper walter A. shewhart s influence on Deming demands special note. shewhart, walter A. Statistical Method from the Viewpoint of Quality Control Washington http://deming.eng.clemson.edu/pub/den/deming_as_prag.htm

Deming As Pragmatist Presented at the Annual Fall Conference of the W. Edwards Deming Institute October 11-12, 1997 William C.Towns, The University of Kansas btowns@eagle.cc.ukans.edu The aim of this paper is to demonstrate that philosophy influenced the direction of the modern quality movement as articulated by W. Edwards Deming . To do so, I will utilize philosophical inquiry as my methodology. What is philosophical inquiry? According to Charles D. Marlar: philosophical inquiry involves a set of values encompassing (a) a distinctive kind of activity (synthesis, speculation, prescription and analysis), (b) a general content (e.g. ethics), and (c) an attitude of comprehensiveness, self-awarenesss, penetration, and openness." Philosophy helps us understand how we learn and how meaning becomes attached to objects, concepts and, most fundamentally, language. As such, philosophy was of the utmost interest to W. Edwards Deming and the philosophy of pragmatism became the lens through which Deming chose to view his work. According to pragmatism, the 'marketplace of experience' directs one towards meaning in life. Pragmatism provided Deming a philosophical method which dealt with meaning in life, the practical consequences of meaning and with an answer to the fundamental question, 'how do we learn?' Pragmatism is the foundation upon which Deming formulated and developed his theory of quality. While providing us with his theory of quality, Deming also provided an answer to one of his most famous questions; "By what method!?" The answer is contained within the system of profound knowledge. Intimate understanding of the system of profound knowledge will not provide one with metaphysical truths, but rather, will provide one with the basis for understanding the organization as a system and point to the method for a pursuit of quality. The component parts of the system of profound knowledge demonstrate employment of the pragmatic method. The pragmatic method, according to William James, "tries to interpret each notion by tracing its respective practical consequences . . ." The true is the name of whatever proves itself to be good in the way of belief, and good, too, for definite, assignable reasons.

39. Sandeep's Quality Page shewhart, walter A. The father of statistical process control or statistical quality control. He pioneered statistical quality control and improvement http://members.rediff.com/quality/qualglos.htm

Quality Glossary A B C D ... K L M N O P Q R S ... V W X Y Z A Affinity Diagram Attributes data Availability Average chart B Bar chart Benchmarking Brainstorming Breakthrough thinking ... Business Process Reengineering C c chart Care mapping Check sheet Checklist ... Customer D Decision matrix Defect Deming cycle Deming, W. Edwards ... DOE (Design of experiments) E Employee involvement Empowerment External customer F Facilitator Failure mode effects analysis Fishbone diagram Flowchart ... Frequency distribution G Gantt chart H Histogram Hoshin kanri Hoshin planning I Indicator Internal customer Ishikawa diagram Ishikawa, Kaoru J Juran, Joseph M. Just-in-time instruction K Kaizen KJ method M Mean Median Metacraftsmanship Mission statement ... Mode N Noise Nominal group technique np chart P p chart Paradigm Pareto chart Pareto principle ... Process capability index Q QA QFD Quality assurance Quality audit ... Quality loss function R Range chart (R chart) Recorder Regression analysis Reliability ... Run chart S Sample Sample standard deviation chart (s chart) Scatterplot Seven tools of quality ... Supplier T Taguchi, Genichi Tampering Timekeeper Total quality management ... Type II error U u chart V Value added Variables data Variance Variation ... Vision X X-bar chart Z zero defects Affinity Diagram A tool used to organize ideas, usually generated through brainstorming, into groups of related thoughts. The emphasis is on a pre-rational, gut-fell sort of grouping, often done by the members of the group with little or no talking. Also known as the KJ method after its creator, Kawakita Jiro.

40. Walter Shewhart The summary for this English page contains characters that cannot be correctly displayed in this language/character set. http://www.tbzmed.ac.ir/reform/TQM/PIONEER/Walter Shewhart.htm

Walter Shewhart و صاحبان‌ فرايندها را همگاني‌ نموده‌ و استفاده‌ از ابداع‌ خود تحت‌ عنوان‌ "نمودار كنترل‌ فرايند" را گسترش‌ داد. PDCA

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